I don’t know who it was, but today there was a paperjam in our new Samsung CLP-550N Color Laser printer. This isn’t a huge deal, I’m happy to clear a paperjam and be somebody’s hero. The problem is that I wasn’t called until the machine started smoking after being partially discombobulated.

Let this be a warning to those who think a paperjam can be solved by removing anything you can figure out how to remove. That isn’t how it works, you have to understand the path the paper should take and carefully take action to resolve the issue.

If the person responsible happens to read this, please, do not take offense, I simply would like a phonecall before you disembowel the printer next time.